I will die on this hill: The majority of customers don't WANT to negotiate. And, because of that, they don't need salespeople. But I believe they DO need customer service reps and someone they know they can go to for help. That's why I don't hire salespeople. I hire people who I know will take care of my customer. Here is a couple of examples of my staff:
Tonya - worked as a manager at Sonic (the fast food joint) for 20 years
Jon - was the HR manager of a small manufacturing plant for 15 years
Duncan - a charismatic musician right out of high school with a ton of energy
Remy - track star straight out of the Congo with a passion for life
