I think you're on to something!
I remember when America went quantity over quality. This evolved into cheap and nasty. Which created a consumer, who if I may be blunt, became ignorant. They don't know what good service is anymore.
Go to the barber? You're out in 10 minutes. No ... nothing special. I pay $35 in Japan and spend at least 90 minutes there.
Go to a sit down meal, you might get a refill before the check is plopped down on your table and you need to tip 18-20% on the tax included price.
People shop at wal-mart because it's easy. All in one experience.
McDonalids because they see value in saving 2%. (they probably tip 18% because the register asks).
i think the Dealers who will boom will be the ones that figured out how to fix the Carvana model or have learned that making your customer feel good about their experience will boom.
I asked a friend in real estate why a 1% listing service is better than the 6% that everyone pays. He said that you actually get better service because all the wasteful activities are removed and he can sell more. I bet this applies to dealers too.
