Chris, where is your data or proof that any Dealer on Dealer Rater with more than 30 reviews and 100% rating is paying for or bribing reviews?? I am going to go on the defense here Chris because your statement is broad and general. Our dealership joined Dealer Rater and became certified about 30 days ago. We just crossed over 30 reviews and have a score of 5. I have worked hard to get the word out to our customers to give us a review and let us know how we are doing. I can assure you our store has NEVER paid or bribed anyone to mis-represent our dealership, or to fudge any review or CSI survey. We have a great score, and honestly I am waiting on our first not so good score and when it comes I will welcome it so we can address it and correct the problem.
I am not going to say that its never happened at other stores or with other reputation management companies, but I will tell you we went with Dealer Rater because of the safe guards they have in place and their reputation. I cannot speak for other online reputation management solutions. But I can tell you that I feel the people at Dealer Rater are top notch.
Our dealership is month after month and year after year one of the top rated dealerships for our franchises with our CSI scores, our Dealer Rater reviews mirror exactly that. We take great pride in treating people with respect, helping them purchase, and taking care of them in service. And it pays off with a +65% repeat customer rate and a very good referral rate!
Nothing personal Chris, but your only assuming, and while easy to do, assumptions are not concrete support for your opinion. If you have some proof or data then share that to back up your assumption and opinion, but please dont smear Dealer Rater or dealers that work hard to manage their reputations honestly.
Ryan, glad you called them on the rug!
