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Jason,Two things: First I'm sorry to see that is happening. Hopefully Google will be putting the manpower and technology into protecting their own reputation for providing credible review content.1. This would be aggressive, but you might just post a public response that encourages a reader to click on that profile and "consider the source." Any reasonable person will quickly see the same pattern that you have seen and discount those negative ratings rather quickly. That obviously won't help you on the star count.2. Bury it with positives. I see you are a certified dealer so the new Push tool we released will help with this as it is encouraging all reviewers with gmail addresses to post to your Place page simultaneously. You may want to pre-screen for gmail accounts and ask them specifically for reviews on the Place page too.
Jason,
Two things: First I'm sorry to see that is happening. Hopefully Google will be putting the manpower and technology into protecting their own reputation for providing credible review content.
1. This would be aggressive, but you might just post a public response that encourages a reader to click on that profile and "consider the source." Any reasonable person will quickly see the same pattern that you have seen and discount those negative ratings rather quickly. That obviously won't help you on the star count.
2. Bury it with positives. I see you are a certified dealer so the new Push tool we released will help with this as it is encouraging all reviewers with gmail addresses to post to your Place page simultaneously. You may want to pre-screen for gmail accounts and ask them specifically for reviews on the Place page too.
