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@Ryan Leslie @DealerRater

I understand yours is a paid service but...


1) Does Dealer Rater have any way to verify that the individual posting a complaint or positive review did in fact purchase a car or utilized a dealership's service?


2) If I am a dealership and a person posts something negative about my business, why do I have to pay your service to respond?  Wouldn't you want my side of the story with out forcing me to pay to tell it?


I'll make this so simple for Dealer Rater:


Dealer Rater can make their service infinitely better if they took a feed of dealership CSI from the manufacturers instead of, or in conjunction with allowing individual posts. Many of the individual posters have their own agendas and post reviews well after the time of sale or service (if in fact a sale or service took place at all). By using Manufacturer CSI it would help confirm the authenticity of the review good or bad, and that the "reviewer" did in fact purchase a car or service from the dealership confirmed VIA the manufacturer.


Have A Great Day!