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Dealer Rater police at work again...


Why can't I ask a customer to give me a review of how I presented the vehicle? This review DOES NOT stop the customer from adding a negative review later on Yelp or Google if the final overall experience was negative. Yet it allows me as a salesperson to be proud of my work and ask for feedback on that.


The answer on why you don't like that process is because it doesn't conform with the process that works for your program that allows you to control both the process and content of the dealer's digital reviews.





So if you are a 'small' abuser then you can fly under the radar? What is the number of fake reviews that you need to add to be a serial killer... meant abuser? I hope Paterno isn't judged by this same rules and that one cheat makes you a cheater.






No system is perfect just like no jail is safe from scape. But that is the issue at hand. The problem that I have is the ablity that Google, Yelp, and Dealer rater have to create and enforce their own created rules based on their own beliefs. I advocate for control but I don't believe we will have a good control until someone like the FTC makes it illegal for a biz (with a fine) to create and post fake reviews and even then... someone will cheat).