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Have you read ZMOT? Google doesn't agree with your numbers... pg 32

http://www.zeromomentoftruth.com/google-zmot.pdf


Most reviews are good. “We’ve found that the worldwide average for product reviews is a 4.3 out of 5.0,” says Brett Hurt of Bazaarvoice. His company provides customer conversation services to corporations ranging from Wal-Mart to Johnson & Johnson. According to Brett, 80% of all reviews online are four to five stars.