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Just so this doesn't get lost - yes, I believe you misinterpreted the replies. Ryan was stating "You don't!" have to pay to respond to reviews. That's been free for all dealers since day 1. And for responses to negative reviews, Ryan was saying that responding POORLY will do more damage than good. Responding in a correct manner will turn that negative into a positive for future readers as they will understand that someone is paying attention should a problem arise.OK, as it was. Chip-
Just so this doesn't get lost - yes, I believe you misinterpreted the replies. Ryan was stating "You don't!" have to pay to respond to reviews. That's been free for all dealers since day 1. And for responses to negative reviews, Ryan was saying that responding POORLY will do more damage than good. Responding in a correct manner will turn that negative into a positive for future readers as they will understand that someone is paying attention should a problem arise.
OK, as it was.
Chip-
