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From a transparency perspective, I know first-hand how dealers try to play with pricing and sneak add-ons in that they hope the customer won't see. As I said, dealt with it myself and with my father-in-law. Far too many second-hand stories as well. Not sure why some dealers feel the need to make all the money they can in one deal while potentially turning off a customer for life instead of looking long-term and creating a customer for life. If I were a dealer, those dealerships that pulled that crap would piss me off. It may be a very small percentage of dealers who play that game, but it impacts the whole industry.