Ummm...we do have that capability, but the moment the customer starts their pricing games, that is completely off the table.
If anything, the customer is more to blame for wasting time negotiating and sitting around. Nearly every day I hear this, "<Dealership Name. gave me a price of, $xx.xxx>, can you beat it? By how much?"...then they proceed to take that new number down the road, etc. Several times, they come back to me later with the newest number, maybe a hundred dollars less than where I was at previously, and I'm supposed to beat it again. How is a dealer to blame for that stupidity?
The number of times I have heard this, "What's your best price? Payment?", then come to find out the customer doesn't know what trim package they want, they've never driven the vehicle, won't give us any credit information that may help us be accurate with the information we give, won't tell us any info about the trade that will help us determine a real value (payoff as well) and you want to blame the dealers for that
Finance or lease..."Duh...I just want the lowest payment...duh..."
How many miles a year do you need for a lease..."Duh...I just want the lowest payment...duh..."
How much money down..."Duh...I just want the lowest payment...duh..."
Have you driven the vehicle..."Duh...I just want the lowest payment...duh..."
Do you have a trade..."Duh...I just want the lowest payment...duh..."
There is nothing stopping a customer from doing their research, contacting the store that was best, then buying the car. Instead, it is turned into an elaborate game of 3-card monty that somehow the dealers are blamed for.
Stop being naive and stop vilifying on something you evidently know nothing about.
