Reply to thread

A 100% yes. You should pick-up your own chats just like you pick up your own phones. I’m passionate about this topic because I believe this is how we as an industry beat the national “Vroomvanas” out there. You have a LIVE customer that’s standing in your digital showroom, just trying to get an answer to their questions. Local dealers have far superior customer service so don’t outsource your biggest competitive advantage.