GoTo, RingCentral, TotalCX, Nextiva, Momentum, and the list goes on. I'm currently in the middle of looking for a new business phone system for our 13 retail and service locations (run through 7 systems). I'm curious to know what the DR crowd is using at their retail locations and what experiences you've had. The plot thickens when adding a phone tracking provider like CallRevu, Purplecloud, or TotalCX for CRM integrations. Here are my current combination options:
- RingCentral plus CallRevu/Purplecloud/TotalCX connected to CRM
- GoTo highlights their relationship with CallRevu but Purplecloud has deeper integrations with some CRMs. Can work with TotalCX
- TotalCX (formerly InteractiveTel) can do it all (Phone system and tracking) without adding CallRevu or Purplecloud
- Nextiva plus CallRevu/Purplecloud/TotalCX but may not have an SMS API, which would kill that pretty quick for CRM integration.
- Momentum is our current phone provider but is built on the same platform as Nextiva so may have the same limited integration capability
The other variables:
How good is the app if the user doesn't really need a desk phone?
Can it play with Azure/Microsoft Office 365 for User management?
99.999% Up Time?
Cost?
What are you using?
