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Thanks, [USER=202]@DrewAment[/USER]. Our Variable teams already use their phones for the CRM and video apps so that won't be an issue, as far as pushback. That and Nebraska and Missouri can require an employe to provide their own device (like techs and tools) so our handbook outlines that already. We'll probably start with full desk phone and app licenses and then subtract desk phones as employee realize they don't need the desk phone. I would imagine Fixed employees continue to use desk phones only, which is fine.


Do you have any feedback on Ring vs GoTo and CallRevu vs Purplecloud or TotalCX?