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While DealerPhones does do all the regular things most VOIP companies can do-our cellular capabilities are what really set us apart in my opinion.  Not an app to have on your phone-it's a virtual sim-you just very simply choose B (business) or P (personal).  All the cell recordings, texts etc are right there in your system.  We have found our internal chat feature works well for techs to send photos to advisors, the whisper feature we have means your sales managers can get into the call and coach the salesperson in real time while the customer can't hear their part.  We do have call scoring and analytics built right on as well.