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What level of reporting? Call summary, human review and coaching? If those 12 were on the phone constantly for a year, that's $0.03 a minute.Per month, TotalCX is the lowest in the comparisons I've shopped by a couple grand on the telephony side (300 licenses, phones, and 700 DIDs) and middle-of-the-road on the contact center license side per user. For "reporting", TotalCX is less than a quarter the cost of Purplecloud and an eighth the cost of CallRevu but these are not apples-to-apples products and reporting levels.
What level of reporting? Call summary, human review and coaching? If those 12 were on the phone constantly for a year, that's $0.03 a minute.
Per month, TotalCX is the lowest in the comparisons I've shopped by a couple grand on the telephony side (300 licenses, phones, and 700 DIDs) and middle-of-the-road on the contact center license side per user. For "reporting", TotalCX is less than a quarter the cost of Purplecloud and an eighth the cost of CallRevu but these are not apples-to-apples products and reporting levels.
