• Stop being a LURKER - join our dealer community and get involved. Sign up and start a conversation.

Reply to thread

Hello Dan Sayer, we have a widget that resides on the dealer website that allows consumers to fill out a form to start a text conversation.  The form goes to the dealer as an email and when the dealer responds to the email, it strips out any previous conversations and texts the consumer back. 


The percentages are the increase and decrease of consumers submitting the text requests through our widget when compared to the same month for the prior year.  For example, in March 2020, there was a 28% decrease in the amount of text requests that came in when compared to March 2019.


I was hoping to show that during the covid lockdowns, the number of consumers that want to communicate via text has increased. 


Thanks,