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Ah, I got ya. Curious as to why the widget would be a Text to Email exchange? Seems like it would inherently take something that was meant for speed and slow it down? Not that any tool creating a handoff between a shopper's phone and a sales person's phone is fast. I suppose we've created a mess of text pathways ourselves with no perfect handoff:1. Form Fill on sites from CTA for "Confirm Availability" etc have a "Prefer Text" option. Our sales team reply SMS via Vin's tool or MMS via Snapcell which also has Vin integration. They both rely on sales person getting push notifications from the Vin or Snapcell applications on their phone. Downside is customer sees two different numbers if the conversation switches from SMS to MMS.2. Chat/Text via CarNow on the websites is a hosted chat/text and really just in how the hosted conversation is delivered on the shopper's device; chat box or text client.3. Direct to sales person phone. This happens a lot since we have our sales team cell numbers on their cards and email sigs. Usually this is an exchange that happens post sale or repeat sale. Yes, I would like it to be in a system that logs to the CRM but not going to die on the hill if customer initiated the text conversation to the sales person's personal device.
Ah, I got ya. Curious as to why the widget would be a Text to Email exchange? Seems like it would inherently take something that was meant for speed and slow it down? Not that any tool creating a handoff between a shopper's phone and a sales person's phone is fast. I suppose we've created a mess of text pathways ourselves with no perfect handoff:
1. Form Fill on sites from CTA for "Confirm Availability" etc have a "Prefer Text" option. Our sales team reply SMS via Vin's tool or MMS via Snapcell which also has Vin integration. They both rely on sales person getting push notifications from the Vin or Snapcell applications on their phone. Downside is customer sees two different numbers if the conversation switches from SMS to MMS.
2. Chat/Text via CarNow on the websites is a hosted chat/text and really just in how the hosted conversation is delivered on the shopper's device; chat box or text client.
3. Direct to sales person phone. This happens a lot since we have our sales team cell numbers on their cards and email sigs. Usually this is an exchange that happens post sale or repeat sale. Yes, I would like it to be in a system that logs to the CRM but not going to die on the hill if customer initiated the text conversation to the sales person's personal device.
