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I don't know about this.....the Example and how it applies to the other stuff in your post really just doesn't make sense.  A Text is considered a Call.  A phone call to that service customer is absolutely not a violation.  However, if a Text is sent from device that is utilizing an Internet to Phone api it is a violation.  If the message had been sent from a Business Cell Phone, no violation.  If the message had said "Your Oil Change is done", no violation. 


I personally believe that as long as we stay away from the mass or bulk text messaging arena, we should be just fine.  Just my opinion.