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We use them at our store, but we don't have a parts department, so I can't speak for parts. It gets the job done, and it is inexpensive. The support is iffy, but we don't rely on our vendors to help us with every little problem. Someone at our dealership is very IT savvy, and we develop subject matter experts that really understand our systems and can solve problems without utilizing support about 90% of the time. You have to understand what you want out of the DMS before you buy it. We wanted open access to data so we could design our own reporting, low cost, and strong interoperability with third party vendors for things such as CRM and our key system. Dealertrack DMS fit the bill for us perfectly. We didn't care about integration with manufacturers (independent store) or highly accessible support. Just be up all the time and perform the basics at a good price. We have been very happy.