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Yago,

It is a good question to ask. At this point, I don't feel as though I have enough information. What I do have is some opinions of individuals.

I don't feel as though review management/monitoring is a hoax in itself. Someone needs to do it. If people feel so strongly, they should hire someone to do it in-house. The solution is a product not a service, so I can see where people would be upset. If they expect for this to be a human service rather than a tool designed to help you, there will always be a problem.

I will also say that some of the tools feel incomplete and not fully thought through. So, it doesn't fully do the job you're paying for. It also doesn't help with OEMs are shoving them down your throat.

Right now it would seem that we're in a lose-lose-lose. But to definitely have an opinion on specific providers... I feel we need more information.

Subi