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As it turned out- after going round and round with R&R, ADP, and DT we ended up choosing Dealertrack, mostly because of the lower cost. I can't say we've been totally happy with DT. Besides what you mentioned one of things that troubles me the most is we have no Dealer Rep for this area to voice concerns to. Our salesman has already left DT so we can't call him.  This systems has a lot of shortcomings - it surprises me so many large dealer groups use it and like it.