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They make a good product in the inventory manager. Sometimes there are just a lot of random problems that take a while to fix though. All our Nissan Versa Hatchbacks are being VIN decoded as HB, but would show up in ecarlist as sedans. So all of them had to be manually changed once we actually found out that there was a problem, and continually as we get more. That was monday the ticket was put in, so it hasn't been too long yet, but the problem still exists.Using their website before my current provider they also always took just a little too long on tickets there too, we would request holiday sale banners or just minor information changes to store hours etc. and they would take seemingly forever. It wasn't ever too long compared to other tech supports like the Nissan Assist team, but it was too long in the instant world of the internet.Our current website provider hasn't improved on turn-around time in any way, but at least I can change my own store hours now on the fly and create new webpages like the one I did for ford's year end sales event: http://www.porterford.com/year-end-sales-event2.jsp... I just can't expect to call them and have anything done faster than ecarlist would have done it.So all in all, I give ecarlist a thumbs up. They just need more staff on the support team that can actually fix stuff. They answer the phone quickly.
They make a good product in the inventory manager. Sometimes there are just a lot of random problems that take a while to fix though. All our Nissan Versa Hatchbacks are being VIN decoded as HB, but would show up in ecarlist as sedans. So all of them had to be manually changed once we actually found out that there was a problem, and continually as we get more. That was monday the ticket was put in, so it hasn't been too long yet, but the problem still exists.
Using their website before my current provider they also always took just a little too long on tickets there too, we would request holiday sale banners or just minor information changes to store hours etc. and they would take seemingly forever. It wasn't ever too long compared to other tech supports like the Nissan Assist team, but it was too long in the instant world of the internet.
Our current website provider hasn't improved on turn-around time in any way, but at least I can change my own store hours now on the fly and create new webpages like the one I did for ford's year end sales event: http://www.porterford.com/year-end-sales-event2.jsp... I just can't expect to call them and have anything done faster than ecarlist would have done it.
So all in all, I give ecarlist a thumbs up. They just need more staff on the support team that can actually fix stuff. They answer the phone quickly.