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I think it is in the works.  Reduced profit margins are driving many dealers to look away from the practices they grew up with to embark into realms of retail that have been fairly foreign to our industry.

You see this in the stores that have adopted one-price.  In a one-price store you have to put customer service at the top of your core deliverables.  As one-price grows (through the lemmings method) more and more of the industry will grow to be more customer service oriented. 

I'm watching the dealers who are seriously (some are just paying lip service) shifting their store/group's focus from sales to service ....these are really interesting.