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We started our eLead install/on site training today. If it could be a question-I've asked it--if it could be broke-we did it. The control freak in me wanted to own our emails and have them tracked in the CRM. I think the email hosting via eLead is running us $200/mo. I know if/when we leave, we'll lose the past emails...but don't you always lose a lot of info with a switch anyway? (looking at using outlook or the like as a way to save emails-ideas?)I also want to see about trying to get my DDC, Cars & AT 800#'s into elead-- ?possible?I have to say I the DealerSocket Dashboard in the demo, but there seems to be a lot of great features with eLead. My Sales & Desk Managers were the ones to pick eLead for the tools they will be using on the floor ever day.I too am very scared by the call center. Our marketing is all about being a real, friendly, Family Oriented business and the idea of a pushy call center person who doesn't even know Caboose (he's our Moose [Mascot])...yet I get they are more polished, likely to be better on the phone than over half of my guys (and not half as pushy as another 1/4)Here under the rock...this is a BIG week at OCJ and if we can make a go at it...anyone can!
We started our eLead install/on site training today. If it could be a question-I've asked it--if it could be broke-we did it. The control freak in me wanted to own our emails and have them tracked in the CRM. I think the email hosting via eLead is running us $200/mo. I know if/when we leave, we'll lose the past emails...but don't you always lose a lot of info with a switch anyway? (looking at using outlook or the like as a way to save emails-ideas?)
I also want to see about trying to get my DDC, Cars & AT 800#'s into elead-- ?possible?
I have to say I the DealerSocket Dashboard in the demo, but there seems to be a lot of great features with eLead. My Sales & Desk Managers were the ones to pick eLead for the tools they will be using on the floor ever day.
I too am very scared by the call center. Our marketing is all about being a real, friendly, Family Oriented business and the idea of a pushy call center person who doesn't even know Caboose (he's our Moose [Mascot])...yet I get they are more polished, likely to be better on the phone than over half of my guys (and not half as pushy as another 1/4)
Here under the rock...this is a BIG week at OCJ and if we can make a go at it...anyone can!