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Your first step is to call the R&R TAC and have them investigate and open up an incident. I did this just yesterday with the same exact issue (blue screen and all) that you are describing. Unfortunately, this did not get resolved, rather I ended the call saying I would get more examples with dates, times, and workstation ID's, and call it back in.There is a setting in program 6210 (blue screen) line #9 (automatic logoff). Ours is set to 60 minutes, so there is something more to the issue than this setting.Good luck.
Your first step is to call the R&R TAC and have them investigate and open up an incident. I did this just yesterday with the same exact issue (blue screen and all) that you are describing. Unfortunately, this did not get resolved, rather I ended the call saying I would get more examples with dates, times, and workstation ID's, and call it back in.
There is a setting in program 6210 (blue screen) line #9 (automatic logoff). Ours is set to 60 minutes, so there is something more to the issue than this setting.
Good luck.