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Sounds like the general feeling is to not use them and I would have to agree based on my experience. When I first took over digital we were in the process of re-signing web contracts. Reynolds was terrible and I figured we were already paying for Ford direct why not go Elite. It was decent looking but had absolutely no SEO control and the backend is Flash based and TERRIBLE. Very difficult to get regular support and then we found out Forddirect was directly marketing any leads coming from any form submission from the site without opt out options. This has since been fixed but it was the straw for us and we moved off. More recently we grew tired of paying for two Lincoln websites especially with the constant compliance issues. We lost 50% of our organic traffic when we moved to the Click Motive Lincoln site if that tells you anything.