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5 bad reviews in a 15 month period is not horrific. What's horrific is that they don't have any good ones to mask the bad ones. I don't care who you are, you're going to irk some people from time-to-time. You can have the best people and processes in the world and there's always going to be some clown who wants to throw you under the bus.Take the review below in italics. There's a good chance these folks were financially challenged and the dealer had to shop the banks to get them bought. The process should have been explained to the customer better. It probably wasn't due to a weak salesperson. The fact that they were not given what was promised is a failure by the salesperson. Our industry as a whole seems to think they can get away with cutting corners when it comes to getting a financially challenged customer bought. I say they should be treated fairly just like everyone else. The below review is a great training opportunity for this dealer."My Review of Miller Auto Group:We were not looking to purchase a vehicle but rather to 'shop around' and see what I might like. Nine hours later, having felt trapped and coerced, we left with a vehicle that I like but was not prepared to purchase. The dealership would not work with our credit union, after saying previously that they would. Instead, they put in loan applications to various financial institutions without our knowledge until they found one with an interest rate that would lower our payments. We were unaware of this 'loan shopping' until several weeks later when we received letters from these companies in the mail. Needless to say, each time you apply for a loan your credit rating is impacted. We were/are very angry about this. The salesman made multiple promises, including that they would fill the gas tank, fill the washer fluid (which ran out during the test drive), check on a missing antenna, etc., which he never fulfilled. The salesman also refused to discuss how the various payment amounts were reflective of the sales price and refused to negotiate the sales price even though we did not want to trade in a vehicle. This was a miserable experience and one I will not repeat. Lesson learned."
5 bad reviews in a 15 month period is not horrific. What's horrific is that they don't have any good ones to mask the bad ones. I don't care who you are, you're going to irk some people from time-to-time. You can have the best people and processes in the world and there's always going to be some clown who wants to throw you under the bus.
Take the review below in italics. There's a good chance these folks were financially challenged and the dealer had to shop the banks to get them bought. The process should have been explained to the customer better. It probably wasn't due to a weak salesperson. The fact that they were not given what was promised is a failure by the salesperson. Our industry as a whole seems to think they can get away with cutting corners when it comes to getting a financially challenged customer bought. I say they should be treated fairly just like everyone else. The below review is a great training opportunity for this dealer.
"My Review of Miller Auto Group:
We were not looking to purchase a vehicle but rather to 'shop around' and see what I might like. Nine hours later, having felt trapped and coerced, we left with a vehicle that I like but was not prepared to purchase. The dealership would not work with our credit union, after saying previously that they would. Instead, they put in loan applications to various financial institutions without our knowledge until they found one with an interest rate that would lower our payments. We were unaware of this 'loan shopping' until several weeks later when we received letters from these companies in the mail. Needless to say, each time you apply for a loan your credit rating is impacted. We were/are very angry about this. The salesman made multiple promises, including that they would fill the gas tank, fill the washer fluid (which ran out during the test drive), check on a missing antenna, etc., which he never fulfilled. The salesman also refused to discuss how the various payment amounts were reflective of the sales price and refused to negotiate the sales price even though we did not want to trade in a vehicle. This was a miserable experience and one I will not repeat. Lesson learned."
