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Drew,Thanks for the reply, but my PMA does not include parts of Eastern Washington, our dealership is located just south of Seattle. I've sent several "test leads" through a few of the 3rd Party sites that GM has been purchasing leads from while we were part of the program.....send them at 8:30 am and receive them at 11:44 pm. In fact I received replies from other dealerships that were purchasing the leads directly from the sites during the day before I received the lead myself. My biggest pet peeve about the whole program is that GM wants an immediate response to their leads, but they wait several hours before passing the information along to a dealerships CRM vendor.....I wish it was as easy as sending the bad lead to my DSM. I guess some dealers have good ones and others have the ones that barely know how to turn on a computer.
Drew,
Thanks for the reply, but my PMA does not include parts of Eastern Washington, our dealership is located just south of Seattle.
I've sent several "test leads" through a few of the 3rd Party sites that GM has been purchasing leads from while we were part of the program.....send them at 8:30 am and receive them at 11:44 pm. In fact I received replies from other dealerships that were purchasing the leads directly from the sites during the day before I received the lead myself. My biggest pet peeve about the whole program is that GM wants an immediate response to their leads, but they wait several hours before passing the information along to a dealerships CRM vendor.....
I wish it was as easy as sending the bad lead to my DSM. I guess some dealers have good ones and others have the ones that barely know how to turn on a computer.
