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Mike, I'm sorry if I made it seem like I blamed the support staff at onesource. You are right, it's not that they don't help, its that they don't have the training or access to the answers that I am looking for. If you'd really like to know who up the chain is directing that ship shoot me an email and I can get you some contact info for a few people at GM. 


Drew, from what I can tell (and from the cancellation form) that is the only logical explanation.