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So we just started using dealersocket to answer our Internet Leads. Our internet response time with general motors is horrible. There are other dealers using dealersocket and their response times are five min and under. To stop the clock using dealersocket a salesperson must hit a link in the new lead email notification for the clock to stop. An autoresponder in dealersocket will not stop the clock. However, the other dealers that are using dealersocket have "autoresponder response times". There is no way they have someone answering leads all day pressing that link in the email and keeping it under five minutes.

Now I do know of a company that you can pay around 500 to 600 a month to send an initial response to every lead 24/7 and it will stop the clock. Either they are using something like this, or they have it rigged someway with an autoresponder. Any thoughts and suggestions will be appreciated...

ps. I don't need explanations on how all this stuff works. I don't mean to be rude. I just need answers to solve the problem. If the only options are to have someone glued to their phone all day 24/7 or to pay the other company to do the initial response then so be it. The main thing I'm wondering is if there is a way to rig an autoresponse from your personal email account to stop the clock.