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Normal
We used to use an after hours service as well, but decided to cancel 6 months back. We used ONBDC. We had a pretty complex set-up that personalized the response pretty well, based on lead source and the vehicle they were interested in. But what irks me about GM, is that, if you have a quality CRM, you can set up an auto responder using the same "insert-tags" as the after hours response - it can personalize that email and accomplish just about the same as the after-hours response - it just doesn't "stop-the-clock". It's just annoying.