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Hello Bill,Of course you are correct. Actually, I was the one to inform my GM that the response time was no longer tied to the SFE program. However, a terrible response time looks ugly on that weekly report that is sent out to the dealers for onstar welcome calls, response times, and other things that GM seems to stress. So I wouldn't go so far to say that it's irrelevant because GM still includes the response times on that report. That's ultimately what prompted me to write on this thread because as soon as we switched to Dealer Socket our response times took a nose dive and we were the only dealer on the report out of 13 to 15 other dealers in the red. All the other dealers had 2 minute, 3 minute response times while hours was 2 hours. It just looked bad. The dealers don't like to look bad so I came here to get advice. With that being said....I don't think this thread is irrelevant at all. The guy who replied to my first post on here helped tremendously. I looked into his advice and I'm in the process now of getting the overnight BDC setup.
Hello Bill,
Of course you are correct. Actually, I was the one to inform my GM that the response time was no longer tied to the SFE program. However, a terrible response time looks ugly on that weekly report that is sent out to the dealers for onstar welcome calls, response times, and other things that GM seems to stress. So I wouldn't go so far to say that it's irrelevant because GM still includes the response times on that report. That's ultimately what prompted me to write on this thread because as soon as we switched to Dealer Socket our response times took a nose dive and we were the only dealer on the report out of 13 to 15 other dealers in the red. All the other dealers had 2 minute, 3 minute response times while hours was 2 hours. It just looked bad. The dealers don't like to look bad so I came here to get advice. With that being said....
I don't think this thread is irrelevant at all. The guy who replied to my first post on here helped tremendously. I looked into his advice and I'm in the process now of getting the overnight BDC setup.