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I use the GM Lead Tool to receive the leads and stop their clock. Then I'll cut & paste in the information within our lovely Cobalt Prospector CRM to actually work the lead. I'm down to 21 minutes(because it averages 9 minutes for the tool to notify me, yes I know, it's lame) with 100% answered, and yes, most definitely, I'll sleep with my BB storm to stop the clock. It's cumbersome, extra work to do, but then again, it's hard to trust a 3rd party vendor where GM is invloved, because they go out of their way to ensure their leads, are the best around :(

 

Truth be told, I'm thinking Ford has a better idea on this issue, but I'm a Chevy guy, and it kills me to say that :bkheart: