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Looking for some guidance here... We bought an existing franchised new car store last August. I took over the Google GMB from the previous owner. They invited me in to take it over, it went fine. For 8 months, everything was working as expected. I added Podium for reviews, which works great.


We brought in a new ad agency, and they wanted to add a service and parts listing to the GMB. That was done.


Recently, the GMB was still live, I had verified it, but Google now wanted it verified in more detail. Verification included making a video inside their system with the physical location, and proof of access, such as unlocking the entry door, going behind the front desk, etc. to show you had that ability. Our GM did the video and included himself and identified that he was a managing partner of the company.


It took a few tries, but Google accepted the video proof and gave us access again yesterday. I responded to the reviews that had accrued, and everything was fine.


This morning, the GMB was listed as suspended due to:



Violation type



Content that violates our policies on deceptive content and behavior isn't allowed. Deceptive content intentionally misleads or deceives others.




The agency has no solution, and I'm stumped. Has anyone else had this issue?


Thanks in advance!!