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Looks like you have the same issue I had. My screen was the exact same as yours until I deleted one of our accounts. The account I deleted was our original Google Places (and Youtube) account. Our reviews weren't affected, but we did lose our YouTube videos. It took 3 days to get the respond button back after deleting our original account.Good Luck. You may try reaching out to Google's adwords team. That's how I started this process with our dealership.Another option to try is to change your address just slightly. We share the same address as Ewing Buick GMC and when I changed our address (added STE 1) we got half our reviews back. That may work...like above, it took 4 or 5 days for the change to make an impact. For what ever reason, the STE 1 does not show up online anywhere.
Looks like you have the same issue I had. My screen was the exact same as yours until I deleted one of our accounts. The account I deleted was our original Google Places (and Youtube) account. Our reviews weren't affected, but we did lose our YouTube videos.
It took 3 days to get the respond button back after deleting our original account.
Good Luck. You may try reaching out to Google's adwords team. That's how I started this process with our dealership.
Another option to try is to change your address just slightly. We share the same address as Ewing Buick GMC and when I changed our address (added STE 1) we got half our reviews back. That may work...like above, it took 4 or 5 days for the change to make an impact. For what ever reason, the STE 1 does not show up online anywhere.
