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I am not a Vin Solutions user, but I have some understanding of this process.

There is a company called The Campaign Registry that is a central hub for all Mobile Carriers. The Campaign Registry does verification of numbers for the Carriers, and charges the phone number owner for it. I started registering numbers with them a couple years ago, knowing that this was coming. Vin likely won't tell you this nor would they have a reason to. They likely just absorb the monthly registration fees. The Campaign Registry is back logged beyond belief, and have also become very picky about the type of messaging Campaign that they will accept for a given message category. Different categories cost a different amount. I had numbers sitting in "Pending Verification" status for nearly 3 months, and they had still not gotten to them.

Verizon is really hard to deal with on these issues. Verizon charges the 2nd highest Carrier Surcharge of any of the Mobile companies, and they have their own CNAM Database. Getting the business name to appear on incoming calls to Verizon customers can take over a year. Even after registering numbers with The Campaign Registry, we still had some message deliverability issues with Verizon Customers. Messages would get flagged because of certain terms that were contained within the message. When I log into the backend, I search for the message and see a "Carrier Violation" message. Terms that seemed to cause issues were "Loan Approval, Credit Application, Credit Score" etc. We would have to re-type the message and reword things in order to send the messages.

I wish I could give you a phone number to call or even a website to visit. If you find any contact information for Verizon, please share it. I will of course do the same.