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[USER=16363]@Jbucknam[/USER] few items to review.1. Did you or have you sent eLead a copy of your dealers W-9 form? It's imperative that the information on your dealerships W-9 form is EXACT to what eLead has on file. IF this information matches BUT the service (text) is still being blocked, then you need to provide a copy of your dealerships EIN Confirmation Letter, also known as the CP 575 Notice. Apparently the providers are making it difficult and if the data is not matching 100% - it gets kicked out.2. When you do call eLead support, tell them you need someone that can handle and escalate "blocked 10DLC." Be sure they are able to verify the matched data's accuracy against the 2 forms listed above.It may sound like I know what I'm talking about here, but not really. I'm merely doing my best to translate what my contact has laid out for me through a text message. But they helped us with our issues and a few others.IF you get this far with eLead support but still no results, DM me and I'll see what additional help I can provide.
[USER=16363]@Jbucknam[/USER] few items to review.
1. Did you or have you sent eLead a copy of your dealers W-9 form? It's imperative that the information on your dealerships W-9 form is EXACT to what eLead has on file. IF this information matches BUT the service (text) is still being blocked, then you need to provide a copy of your dealerships EIN Confirmation Letter, also known as the CP 575 Notice. Apparently the providers are making it difficult and if the data is not matching 100% - it gets kicked out.
2. When you do call eLead support, tell them you need someone that can handle and escalate "blocked 10DLC." Be sure they are able to verify the matched data's accuracy against the 2 forms listed above.
It may sound like I know what I'm talking about here, but not really. I'm merely doing my best to translate what my contact has laid out for me through a text message. But they helped us with our issues and a few others.
IF you get this far with eLead support but still no results, DM me and I'll see what additional help I can provide.
