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I don't think even VinSolutions would claim Vinessa is actually an "AI" by modern definition. It's a limited decision tree and auto-responder. We left Vin a few month's ago after having tested Vin with Impel and even then, VinSolutions wasn't pressing Vinessa as a competitor (didn't even want to offer a demo) to Impel which is a great decision-tree AI or narrow AI. Impel doubles up your admin as an overlay on Vin because the right hand doesn't know what the left hand is doing. Good option though if you don't want to make a CRM change and want something more than Vinessa. At some point, Vin would have to offer a baked-in general AI to compete with DriveCentric which is the direction we went.Here is an interesting summary from a DR hall-of-famer that would indicate Vinessa is none of the things that would define it as "AI"
I don't think even VinSolutions would claim Vinessa is actually an "AI" by modern definition. It's a limited decision tree and auto-responder. We left Vin a few month's ago after having tested Vin with Impel and even then, VinSolutions wasn't pressing Vinessa as a competitor (didn't even want to offer a demo) to Impel which is a great decision-tree AI or narrow AI. Impel doubles up your admin as an overlay on Vin because the right hand doesn't know what the left hand is doing. Good option though if you don't want to make a CRM change and want something more than Vinessa. At some point, Vin would have to offer a baked-in general AI to compete with DriveCentric which is the direction we went.
Here is an interesting summary from a DR hall-of-famer that would indicate Vinessa is none of the things that would define it as "AI"
