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I was happy with them until when we received a new rep.  Numbers weren't adding up and leads were down.  Not to mention, keywords were not matching up to the campaign ads.  I went through everything they had created and found many errors.  Certain keywords that were targeted to people who typed in a specific truck, were shown a specific car ad.  I had end dates on time sensitive ads and they were still showing 3 weeks later (with an expiration date text in the ad!).

 

So I decided to move everything in-house and do it myself. I have 15 years of Adwords experience and the only reason why we had Haystak was because of their dynamic ads.  We don't miss them one bit.  Traffic is up, additional 30+ leads/month and our budget is still the same.  It's been 6 weeks for most of our campaigns, while the last few were just enabled.  I'm really excited to see how well it goes now that I have 100% control over it.