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I've always been brought into an Old School environment where I had to scramble for desks, phones, computers, drops and people.  Internet sales were 70% of the sales but influencing far more.  We were only one third of the sales force.  A customer had to ask for an ISM or be a confirmed appointment before it was an Internet sale.  I would love the opportunity to have an "Internet store".   I believe it would be more effective and cost efficient.   My GM was old school but convinced of the power of the Internet.  Nothing clears the mind like a lack of alternatives.