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For sure I don't want to threaten or sour the relationship with the floor. They mean well. I think with the integration of the two CRM's it'll help because if they log an up that we are working with they'll know right away. As it stands now if they log an up that we're working with in their ADP CRM they really have no idea.At some point in the past I think we had internet people try to claim credit just simply because they got a lead, maybe sent an email with no response or maybe some blast was sent not even the internet person knew about and they fought tooth and nail for credit from the floor sale, even though the internet rep didn't close the customer on an appointment or even talk to the customer about a deal period. I think this is how the "proof of back and forth" for internet rule emerged. It makes sense from that stand point.I'd still like for us to actually get phone pops from internet lead sources though. I think Doug brought up a great point about that.
For sure I don't want to threaten or sour the relationship with the floor. They mean well. I think with the integration of the two CRM's it'll help because if they log an up that we are working with they'll know right away. As it stands now if they log an up that we're working with in their ADP CRM they really have no idea.
At some point in the past I think we had internet people try to claim credit just simply because they got a lead, maybe sent an email with no response or maybe some blast was sent not even the internet person knew about and they fought tooth and nail for credit from the floor sale, even though the internet rep didn't close the customer on an appointment or even talk to the customer about a deal period. I think this is how the "proof of back and forth" for internet rule emerged. It makes sense from that stand point.
I'd still like for us to actually get phone pops from internet lead sources though. I think Doug brought up a great point about that.