Hey Sam,
It's always important to conduct research, but clarity is needed on a few of your points.
You are right, Montway is a broker. We arrange auto transport by leveraging our 15,000+ nationwide carrier network. We have systems in place to check 20 different data points to ensure the carrier meets our quality standards. Many carriers only operate regionally and cannot service all the routes a dealer may have. Montway can.
Regarding our reviews, Alex addressed the Yelp concern (thanks, Alex!) and many companies continue to criticize Yelp for its mysterious review filter, claiming that Yelp intentionally hides positive reviews. While Yelp is handy to find a local restaurant, it's not an appropriate platform for many other types of businesses. I encourage you to check out our TransportReviews too.
Montway has NO fake reviews; 100% of our reviews are from actual customers and reflect their real experiences working with us. We are very proud of our customer reviews and a 4.7-star rating. We have so many genuine reviews because we politely ask for them and every review is read. We respond to the negative reviews in order to better understand the customer experience and improve what we can on our end.
Regarding customer service, our team has extended business hours and can be reached by phone and live chat nearly 24-hours a day. Montway actually has a very low claims rate and our claims resolution averages 16.5 days, a distinct advantage for dealerships if there is indeed a problem.
With Montway as your auto transport partner, you get award-winning customer service (our department won a bronze Best in Biz award in 2021) and greater accountability.
I know you decided "to steer clear" of Montway, but if you'd like to have a real conversation about our services and reputation and the value we can bring to your operation I can have our Executive Vice President give you a call.
