• Stop being a LURKER - join our dealer community and get involved. Sign up and start a conversation.

Reply to thread

I know this will sound plumb crazy but... why not let the customer tell you how they would like to be contacted? Get rid of all the 'required' fields on the contact form and let the customer decide what they want to reveal. Yes you will get fewer phone numbers - but they will all be real.


I know we have all been taught to stay in control but why not let the customer have some of that control - they might reward you with their business.