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Agreed. We are also making the switch from Vinsolutions to DriveCentric after years of being hounded by Steve.From a group level admin / reporting perspective I hate it compared to Vinsolutions.But salespeople, sales managers, and F&I managers love it.And that's what truly matters. If it generates more sales, more efficiently, I'm all in. So I love it and am willing to deal with some of the admin / reporting deficiencies because it's ultimately what's best for the dealership, not what's easiest for me to create reports.I think a true testament to the impact of UI/UX is we had several BDC managers and Sales Managers freaked out about switching CRM's - they kicked and screamed. Change is hard and Vinsolutions is probably the second best CRM in automotive.Fast forward after being live a month and when you ask them their opinion now - they all beg us to never switch back to Vin and that they would gladly pay the added expense out of pocket personally if it meant staying on DriveCentric. They love using it, it's easy to use and makes them much more efficient.
Agreed. We are also making the switch from Vinsolutions to DriveCentric after years of being hounded by Steve.
From a group level admin / reporting perspective I hate it compared to Vinsolutions.
But salespeople, sales managers, and F&I managers love it.
And that's what truly matters. If it generates more sales, more efficiently, I'm all in. So I love it and am willing to deal with some of the admin / reporting deficiencies because it's ultimately what's best for the dealership, not what's easiest for me to create reports.
I think a true testament to the impact of UI/UX is we had several BDC managers and Sales Managers freaked out about switching CRM's - they kicked and screamed. Change is hard and Vinsolutions is probably the second best CRM in automotive.
Fast forward after being live a month and when you ask them their opinion now - they all beg us to never switch back to Vin and that they would gladly pay the added expense out of pocket personally if it meant staying on DriveCentric. They love using it, it's easy to use and makes them much more efficient.
