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Evaluating a good CRM can definitely be a bit tricky, especially with all the different factors at play. Your experience with KPIs like IRT, Connection Rate, and Close Rates sounds like a solid starting point. Beyond those metrics, considering factors like user interface and design can also be important for ensuring ease of use and efficiency. If you're looking for more insights, I've heard that Autoxloo  has a team of experts who are really knowledgeable about CRM systems and could provide some valuable advice tailored to your specific needs. Just a thought! Good luck with your CRM evaluation process, and I'm sure you'll find the right fit for your needs.