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I mentioned this on the RefreshFriday yesterday, but the greatest power of AI will be asking the tough questions we know we need to ask, but that salespeople often don't. What we see in this example is also following the correct process. Salespeople know that they need to try to get the guest into the store and we have given them good word tracks for how to handle this, but salespeople are notorious for taking the path of least resistance and going straight to the sight unseen appraisal.