AI+CRM = AI personal assistants.
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1. Introduction:
Adding LLM's into CRM systems represents a paradigm shift in the automotive retail industry. This high-level document explores how LLM's are set to redefine sales tasks and CRM practices, making reps more efficient and customer-centric than ever before.
2. CRM Tasks Replaced by LLMs:
- Automating Routine Administrative Tasks
- Personalized Customer Assistance
3. LLMs as Sales Reps' Personal Assistants:
- Enhancing Customer Interactions
- Streamlining Workflows
- Real-time Information Support
4. Impact on Current CRM KPIs:
- Evolution of Traditional KPIs
- Introduction of New KPIs
The Importance of AI Utilization Rate: AI Utilization Rate will become a critical KPI, reflecting how effectively AI personal assistants UX improves sales processes.
Misc Thoughts
(Full article - linkedin 2023)