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Jeff,


I would refer you to this thread - http://forum.dealerrefresh.com/f40/how-many-leads-can-internet-manager-handle-effectively-2083.html


"He made the 'mistake' of adding chat and leads went to the 140s month one." - be careful, please. This post comes across as a quiet self serve post since you're in the business to sell chat services. Trust me - DR members understand the effect and power that chat can have and can also sniff out when someone is trying to start a thread for more than merely looking for opinions and "wisdom". 


You may want to tone your signature line down a little. We have a place to enter your twitter handle that will show under your photo. No need for the fax and extensive bold font. Please don't take it the wrong way but I promise you when the dealer community sees such long signatures after each post - it can have an adverse effect. I'm sure this is not what you want to achieve as being part of the DR community. From one Jeff to another ;)  Thanks!