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How do you guys manage your time spent with your Tech vendors support personnel? I am finding more and more that I understand our vendor's products better than many of their support staff do. Is anyone else experiencing anything like this? If so, how are you coping?All I know is that I am spending far more time on the phone with support than I would like to be. This is an issue with our website provider (from time to time) as well as our CRM provider.
How do you guys manage your time spent with your Tech vendors support personnel? I am finding more and more that I understand our vendor's products better than many of their support staff do. Is anyone else experiencing anything like this? If so, how are you coping?
All I know is that I am spending far more time on the phone with support than I would like to be. This is an issue with our website provider (from time to time) as well as our CRM provider.
