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YES!! I look in as many crannies of the 'university' or 'help files' as I can think of, and I call as little as possible. For some of the systems we use I know my favourite support people names, maybe even voices. If I've explained how to do something basic enough that I start to get frustrated; I'll go "Oh, I just figured it out, thanks for your help" and then call back and hope to speak with someone else.(Our current CRM is actually pretty good with tech support, and they give me a consultant - a reliable, knowledgeable and consistent one.)
YES!! I look in as many crannies of the 'university' or 'help files' as I can think of, and I call as little as possible. For some of the systems we use I know my favourite support people names, maybe even voices.
If I've explained how to do something basic enough that I start to get frustrated; I'll go "Oh, I just figured it out, thanks for your help" and then call back and hope to speak with someone else.
(Our current CRM is actually pretty good with tech support, and they give me a consultant - a reliable, knowledgeable and consistent one.)
